1. Empathetic Phrases –

2. Signposting Language –

3. Vocabulary for “Emphasizing” your Advice –

4. Eliciting Information: Communicating with Challenging/Withdrawn Patients –

5. Acknowledging Feelings & Utilization of Signposting –

6. Indirect Language when Asking Questions –

8. Communicating with Patients on Sensitive or Embarrassing Topics –

9. Dealing with a Reluctant/ Difficult Patient –

10. Showing courtesy –

11. Using Positive Words, Clarifying a Situation & Backtracking –

12. Verbal Reassurance & Avoiding False Reassurance’s –

13. Reflective Listening Skills & Paraphrasing for Clarification –

14. Negotiation & Responding to Patient’s Concerns/Reluctance –

15. Focused Questions & Avoiding Multiple/Leading Questions –

16. Explaining Treatment appropriately & Highlighting Risks in case Patient Refuses Treatment –

17. Pauses & Progress Check –

18. Back-Channelling & Intonation –

19. Useful Vocabulary practice for Speaking & Writing –

20. Speaking Pocketbook –

21. FAQs –

22. How is speaking assessed in OET? –